Shipping & Returns

To ensure your shopping experience is both simple and enjoyable, you will be guided by friendly system prompts whilst browsing our virtual store. We would encourage you to spend a few minutes of your time reading through our purchasing procedures outlined below. Please keep in mind, all products offered throughout the web-site, are provided as novelty items only - Thank you.

QUICK LINKS 

• PAYMENT OF YOUR ORDER
• DISPATCHING YOUR ORDER
• DELIVERYAND COST
• ORDER STATUS
• QUALITY CONTROL
• PRODUCT EXCHANGE
• DEFECTIVE / FAULTY PRODUCT
• INCORRECT PRODUCT DELIVERY
• RETURN COSTS / SHIPPING
• COMMITMENT TO GOOD VALUE
• FAQ'S

1. PAYMENT OF YOUR ORDER

To ensure privacy and absolute discreetness of your delivered order, the parent company of NPG, 'Triple R Distribution' is displayed for billing and delivery purposes, and is the name that will appear on your Financial Statement, instead of NPG.

For your convenience, we offer numerous methods of payment for your order. These include: GeoTrust (SSL) Online Credit Card processing for Master Card or Visa Card, PayPal, Direct Deposit Payment, and Cheque or Money Order postal payments.

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2. DISPATCHING YOUR ORDER

All orders are delivered discreetly in plain brown packaging or post pak packaging, displaying only the return address of 'Triple R Distribution' Your package will not display any external markings that might disclose or give away the nature of your order.

From the time we receive your order, we endeavour to process it within 24 hours, but no later than 2 working days. Should an unforseen circumstance arise which may delay the processing of your order, a member of our team will immediately send you a courtesy e-mail.

The NPG, will also endeavour to deliver your order as quickly as possible. Delivery times are estimated from the day your order leaves our premises, and your order will be dispatched only after your payment is processed.

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3. DELIVERY AND COST

All orders incur a flat postage and handling fee to anywhere in Australia. From time to time during promotions or special offers, this fee may be waived or discounted.

We utilise the professional and reliable services of Australia Post, and where practical, all products are forwarded via their Express Post delivery service, otherwise by Registered Parcel Post.

In the event there is no-one available to accept delivery of your package, the courier may leave a card for you, to enable collection from your nearest Australia Post office.

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4. ORDER STATUS

At anytime, you can obtain a real time progress update of your order by logging onto your account, simply by entering your e-mail address, and password.

As your order is processed, you will receive courtesy e-mails each time the order status changes, including when your payment has been received or credit card has been processed, and your order has left our premises for posting.

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5. QUALITY CONTROL

The team behind NPG genuinely cares about your total satisfaction, and we want you to be happy with your purchase so you become a life-long customer.

 
Prior to any product being packaged for a customer order, we follow a stringent quality control procedure that absolutely ensures each product is individually inspected and checked by a member of the team to certify it is not defective in anyway before it is packaged and dispatched from our premises.

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6. PRODUCT EXCHANGE

We trust you can appreciate that due to the personal nature of Adult products and the associated hygiene, products cannot be exchanged if you simply change your mind. So please choose carefully before making your purchase decision, and ask us any questions you may have about our products.

7. DEFECTIVE / FAULTY PRODUCT

A product is classed as defective if it has a genuine manufacturing fault or flaw associated with it.

 
A product is NOT classed as defective if it has been used in any way, other than for the purpose for which it was intended, or in the event it is accidentally damaged by, but not limited to, dropping or misuse, water or moisture, incorrect power supplied, battery failure, incompatible lubricants etc.

Please note - battery failure is NOT a defect.

In the unlikely event you receive a defective product, please carefully follow the instructions below. 

• Immediately e-mail us at mail@npgshopping.com, but no later than 5 days after receiving it. Insert the word "Returns" in the subject line. We will issue you with a Return Approval Code (RAC) to include with the returned product.
• Please ensure you include the return code, together with a short description of the problem or defect with the returned product.
• The defective product must be returned and postmarked, within 2 days of your receiving the return code.
• The returned product must include all of its original packaging. The word "RETURN" must be clearly marked on the outside of the package, and forwarded to :-

Attention: RETURNS
Triple R Distribution
PO Box 432,
Sanctuary Cove, Qld 4212

On receipt of the returned product, it will be immediately examined. If it is confirmed to be defective, an identical replacement product (where possible) will be sent to you, without charge, and with free delivery. Otherwise we will contact you for your instructions.

 

If the returned product is found not to be defective, you will be contacted by e-mail and advised accordingly. However, a Handling Fee of $10 + re-shipping costs will be applicable and this will be required to be paid by you, before your product is returned to you.

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8. INCORRECT PRODUCT DELIVERY

If an incorrect product has been delivered to you, and provided the product packaging has NOT been opened or damaged, you may return this item for replacement. However, once the package seal has been opened/broken, we cannot accept this item back. So if the product is not as you ordered - please do not open it!

In the unlikely event you do receive a product which is different to what you ordered, please carefully follow the instructions below.

• DO NOT OPEN THE ACTUAL PRODUCT'S PACKAGING. E-mail us at mail@npgshopping.com immediately you discover the error but no later than 2 days after receipt, and you will be given a Return Approval Code (RAC).
• Please ensure you include the return code , together with a short description of the discrepancy with the returned product.
• The incorrect product must be returned to us and postmarked within 2 days of your receiving the Return Code.
• The word "RETURN" must be clearly marked on the outside of the package (not the actual product package), and forwarded to :- 

Attention: RETURNS
Triple R Distribution
PO Box 432,
Sanctuary Cove, Qld 4212

Upon receipt of the returned product, it will be immediately examined. If we confirm it to be an error in product delivery, the correct product replacement will be sent back to you at our expense. In the event the product you originally ordered is no longer available, we will e-mail you to give you the choice of an alternative product, or a credit.

If the returned product is found not to be incorrectly delivered, you will be contacted via e-mail and advised accordingly. However, a Handling Fee of $10 + re-shipping costs will be applicable and this will be required to be paid by you, before your product is returned back to you.

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9. RETURN COSTS / SHIPPING

*All freight costs associated with returning any product to us, is the sender's responsibility. We respectfully suggest that you should obtain some sort of tracking reference, or consignment number from the courier company you choose when returning the product. In doing so, it may cover you in the unfortunate event they were to lose your product in transit back to us.

*All costs associated with replacing and returning an incorrect or defective product back to you, is payable by NPG.

*All costs associated with returning any product back by us that is subsequently found not to be defective or is as you had ordered, will incur a $10 handling Fee + freight charges, which will be required to be paid by the sender before the product is dispatched back to you.

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10. COMMITMENT TO GOOD VALUE

Please remember, NPG is committed to bringing our customers products of the highest quality for the best value price. If at any time you are not happy with our service please let us know - Thank you.

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11. FAQ'S

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